Terms & Conditions Of Service

By placing an order in person, over the phone or by email, clients agree to the following terms and conditions between the "Client" and 'Shaws Commercial Cleaning Service' (Hereafter referred to as "Contractor").

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1. Services

1.1 The Client must agree to these terms before cleaning begins.
1.2 Fees are payable monthly unless agreed otherwise. Preferred payment is BACS, but cash or cheque is accepted.
1.3 Services may be suspended if payments are not made.
1.4 Duration estimates are based on descriptions of the premises and may vary.
1.5 Contractor provides all detergents and equipment unless agreed otherwise. Client-provided equipment must be safe and functional.
1.6 Additional charges may apply for key collection outside the service area.
1.7 Clients are responsible for alarm system instructions.
1.8 Minimum 12-month contract applies to regular cleaning services.
1.9 All cleaning staff are interviewed and reference-checked.
1.10 Client must provide access to hot water and power.
1.11 Clients cannot directly hire cleaners introduced by the Contractor; a £250 referral fee applies if they do.
1.12 Complaints must be made within 24 hours of service completion.
1.13 Fragile and high-value items (cash, art, antiques, sentimental items) are excluded from liability.

2. Payments

2.1 Payment is due on completion of the cleaning session.
2.2 Cash or cheque accepted (payable to Shaws Commercial Cleaning Service).
2.3 Clients are responsible for bank/legal charges from dishonoured cheques.
2.4 Late payments (after 30 days) incur a 15% collection charge.

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3. Complaints & Claims

3.1 Any poor service, damage or theft must be reported within 24 hours.
3.2 Client or representative may be asked to attend inspections.
3.3 Inventory checks must occur within 24 hours of cleaning.
3.4 Contractor may take up to 7 working days to respond to complaints.
3.5 Complaints from inventory reports over 24 hours old will not be accepted.
3.6 Complaints may be made verbally or in writing.
3.7 Fragile/high-value items must be secured or removed.
3.8 Liability for lost keys is limited to £30 per premises.
3.9 All client information is confidential.
3.10 Damaged items will be repaired or reimbursed at current cash value.

4. Insurance

4.1 Contractor holds public liability insurance covering accidental damage reported within 24 hours.
4.2 Contractor may refuse to share confidential documents.

5. Client Satisfaction

5.1 No refunds are issued.
5.2 Unsatisfactory areas will be re-cleaned if reported; clients must allow access for a recovery clean.
5.3 Only one recovery clean per job is allowed.

6. Liability

Contractor is not liable for:

• Tasks not listed on the task sheet.

• Cleaning incomplete due to lack of suitable equipment, hot water or power.

• Third parties present during cleaning.

• Damage from faulty client-provided products or equipment.

• Items requiring special products if Client fails to supply them.

7. Cancellation

7.1 At least 24 hours’ notice is required to cancel or reschedule.
7.2 Full price applies if less than 24 hours’ notice is given.
7.3 Full charge applies if cleaners are locked out or cannot access premises.
7.4 Client may terminate after 12 months with 4 weeks’ written notice specifying the final clean date.

8. After Cancellation

8.1 After contract termination, the Client may not employ any current or former cleaner introduced by the Contractor without paying a £250 referral fee.
These terms are governed by UK law. Shaws Commercial Cleaning reserves the right to amend terms at any time and will notify existing clients of changes.